The design process for The Decision Lab began with identifying a common gap in leadership development: many new managers understand key concepts but lack opportunities to practice applying them in realistic situations. To address this, I defined core learning themes and selected a scenario-based simulation approach to support decision-making in context. I also introduced a dynamic Team Trust Score to reinforce the impact of each decision, creating a clear connection between leadership behavior and team outcomes.

I used both text-based and visual storyboarding to map out the full learner experience, including scenario narratives, character dialogue, decision points, and feedback pathways. Each scenario was paired with a short, targeted learning moment to provide just-in-time guidance before learners made decisions. This phase ensured alignment between learning objectives, interactions, and assessment strategy, while also allowing me to design a cohesive narrative across all scenarios. 

I built the course in Articulate Storyline 360, using variables and triggers to power branching logic and track the Team Trust Score across slides. I created a dynamic trust meter that visually updates based on learner decisions, along with layered feedback to provide contextual, narrative-driven responses. Throughout the build, I focused on creating a clean, intuitive user experience with consistent layouts, clear navigation, and smooth interactions.